Contact Us

We read every message. Real person, not a bot.

Whether it is a payment that did not go through, a download you cannot access, a refund request or a question about your data — write to us and we will sort it out.

How quickly we reply

Type of request	First response
Payment made but download locked	Within 1 working day — treated as urgent
Refund request	Within 2 working days
Lost access to a purchase	Within 2 working days
Privacy or data request	Within 7 working days
General questions and feedback	Within 3 working days

Please include this in your email

It helps us fix things on the first reply:

• your payment reference ID, if your message is about a purchase (it appears on screen after payment and in your Razorpay confirmation);
• the email address or phone number you used at checkout;
• the browser and device you were using, for technical problems;
• a screenshot, if something looked wrong on screen.

Before you write — two quick fixes

Download not unlocking after payment? Refresh the page first. If your payment succeeded, the licence is restored automatically when the page reloads.

Lost your unlock after clearing browser data? That is recoverable at no charge. Email us your payment reference and we will restore it.

Grievance Officer

For complaints relating to personal data, write to the Grievance Officer at CvcrispBusiness@gmail.com. Details are set out in our Privacy Policy.