HGS Resume Format: Example for Customer Support and Upselling Roles
HGS (Hinduja Global Solutions) hires freshers and experienced candidates for voice customer support in Mumbai, Thane, Navi Mumbai, Chennai and other cities, and some of its roles add upselling to service. That second word matters: an HGS resume for a sales-and-service role should show you can sell as well as solve.
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Check my resume freeCopy-ready lines for a HGS resume
Pick the lines that match the posting, paste them in, and replace every [bracket] with your own details. Every number should be one you can explain on the call.
Resume headline: match the posting title
- Customer Support Executive: Voice | Fresher | [Degree] | English & [Hindi / Marathi / Tamil]
- Customer Service and Upselling Executive | [X] months telecalling | Immediate joiner
- Customer Support Executive: Voice | [X] years, inbound customer service | [City]
Summary lines
- [Degree] graduate applying for a Customer Support Executive: Voice role. [One line of customer-facing work]. Fluent in English and [language]; can work rotational shifts from [city].
- Telecaller with [X] months on [product] calls, converting about [X] in [XX] interested callers; applying for a customer service and upselling role at HGS.
Sales and upselling lines
- Called [XX] leads a day and closed [X] sales a week on [product / plan]
- Offered upgrades to existing customers during service calls; [X] upgrades a month
- Handled price and need objections on the call and booked call-backs in the CRM
Service lines
- Resolved [billing / delivery / account] queries for about [XX] customers a day
- Escalated only the cases that needed a supervisor, with the case notes complete
- Kept call notes and ticket status updated in [CRM / Excel] after every call
How HGS hiring is organised
HGS, part of the Hinduja Group, hires in India for voice customer support. Recent postings include Customer Support Executive (Voice (with large fresher openings in Chennai), and Customer Service and Upselling Executive) Voice Process in Thane, Navi Mumbai and Mumbai, open to freshers and candidates with a few years of experience in customer service, telecalling or sales.
What HGS resumes should lead with
A pure customer support role is judged on patience and problem-solving. An upselling role is also judged on conversion. Read the posting title and lead with the matching evidence: complaints resolved, or products sold.
HGS postings for upselling roles name customer service, telecalling and sales experience. If you have done any of these (even for a few months, even part-time) give it a full entry with a number.
Voice roles test spoken English early. A line about a presentation, a customer-facing job or an event you anchored says more than "good communication skills".
HGS hires centre by centre. Put your area and city in the contact line, and say plainly that you can work rotational shifts and travel to the centre.
Sample resume
Plain, single-column, selectable text: the way a high-volume screen needs to read it.
B.A. graduate (2025) applying for a Customer Service and Upselling Executive: Voice role. Eight months as a telecaller for a broadband provider, converting about 3 in 20 interested callers into new connections, and fluent in English, Hindi and Marathi. Lives in Thane and can work rotational shifts.
Voice Process · Customer Support · Upselling · Telecalling · Objection Handling · Spoken English · CRM Basics · MS Excel · Rotational Shifts
- Called about 80 leads a day for a broadband provider and booked new connections for interested customers
- Explained plans and installation charges in English, Hindi and Marathi, and handled price objections on the call
- Logged every call outcome in the CRM and followed up call-backs the same week
Want this layout with your own details in it? This opens the sample above in the builder: change the name and the details, keep the structure.
Open this sample in the builderWhat to get right
- Match the posting: lead with service evidence for support roles, sales evidence for upselling roles.
- Give telecalling or sales work a full entry with one number: calls a day or conversions.
- Show spoken English with an example, not an adjective.
- Put your area and city in the contact line; HGS hires centre by centre.
- State that you can work rotational shifts and your joining date.
Terms that appear in HGS entry-level postings
Use the ones that are genuinely true of you, inside your own bullets rather than as a keyword list.
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Common questions
What roles does HGS hire freshers for?
Recent postings include Customer Support Executive (Voice and Customer Service and Upselling Executive) Voice Process, open to freshers. Eligibility and locations change, so read the specific posting.
I have telecalling experience. Should I put it on an HGS resume?
Yes, as a full entry with the number of calls a day or conversions. HGS upselling postings ask for customer service, telecalling or sales experience by name.
What should an HGS fresher resume highlight?
Spoken English with an example, any customer-facing or sales work, your area and city, and that you can work rotational shifts.
Is HGS the same as Hinduja Global Solutions?
Yes. HGS is the short name of Hinduja Global Solutions, part of the Hinduja Group. Use whichever name the posting uses in your cover note.
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