Teleperformance Resume Format — Fresher and Experienced Example
Teleperformance advertises voice and chat as separate openings, and some of its customer service roles as work from home. A resume that does not say which channel you want, and whether you can actually work remotely, leaves the recruiter to guess — and a guessed resume is sorted last.
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Check my resume freeCopy-ready lines for a Teleperformance resume
Pick the lines that match the posting, paste them in, and replace every [bracket] with your own details. Leave out any line you cannot back up — the language assessment and the operations round will test what the page claims.
Resume headline — match the title and the channel
Recent Teleperformance postings list Customer Service Associate roles separately for voice and for chat, and some Customer Service Representative roles as remote. Use the exact title and channel of the post you are answering.
- Customer Service Associate (Voice) | Fresher | English & [Hindi] | Open to rotational shifts
- Customer Service Associate (Chat) | Fresher | Typing [XX] WPM, [XX]% accuracy | Written English
- Customer Service Representative (Work from Home) | Fresher | [XX] Mbps broadband | Own [laptop / desktop]
- Customer Service Associate | [X] years, [voice / chat] | CSAT [XX]% | Quality score [XX]%
Work-from-home setup line — only if every word is true
One line under your contact details. It is verified before onboarding, so a line you cannot back up only moves the problem later.
- Work-from-home ready: [XX] Mbps broadband, [inverter / UPS] power backup, own [laptop / desktop], quiet workspace, USB headset.
Fresher summary — chat
- [Degree] graduate applying for a Customer Service Associate (Chat) role. I type at [XX] words per minute with [XX]% accuracy, write clear English, and can keep [two / three] conversations going without losing track of any.
Fresher summary — voice
- [Degree] graduate applying for a Customer Service Associate (Voice) role. Fluent in English and [language], at ease on the phone with people I have never met, and available for rotational shifts.
Turning non-BPO work into evidence
Freshers are not expected to have call metrics. They are expected to show they have dealt with people before.
- Handled around [X] customer queries a day at [a store / a front desk / the family business] over [X] months
- Explained [plans / products / fees] to customers in [English and Hindi] and resolved [billing / order] questions on the spot
- Answered participant queries by phone and email for a [X]-person [college fest / event]
Experienced bullets — your real numbers only
- Handled [XX] chats a shift, [X] at a time, at [XX]% CSAT on a [US / UK] process
- Cleared an email backlog of [XX] tickets within [X] days by [what you changed]
- Kept quality scores at [XX]% or above for [X] consecutive months
How Teleperformance hiring is organised
Teleperformance runs customer experience operations in India for clients across many industries. Recent postings advertise the Customer Service Associate role separately for voice and for chat, and some Customer Service Representative roles as fully remote. Those postings describe an HR screen and a language assessment ahead of an operations round, so the resume’s first job is simply to reach the language assessment with the right channel already named.
What Teleperformance resumes should lead with
Voice and chat are posted as separate openings. Put the one you want in your headline — Customer Service Associate (Voice) or (Chat) — and let the rest of the page support it: spoken English and extra languages for voice; typing speed and written English for chat.
A work-from-home posting has one question a resume can answer before anyone asks it: can you actually work from home? One line with your broadband speed, power backup, your own laptop or desktop and a quiet space answers it. Write only what is true — it is checked before you start.
The language assessment tests exactly what your languages line claims. Overstating a level wastes the round; understating one can keep you off a process that needed that language.
Freshers rarely have call metrics, but a part-time job, an internship or a college event usually has a number in it — people served, queries handled, hours a week. That reads far better than "good communication skills", which every applicant writes.
Sample resume
Plain, single-column, selectable text — the way a high-volume screen needs to read it.
B.Com graduate applying for a Customer Service Associate (Chat) role. Types at 48 words per minute with 97% accuracy, handled walk-in customer queries during a six-month part-time role at a mobile store, and is available for rotational shifts.
Chat Support · Email Support · Written English · Typing Speed · Customer Handling · CRM Basics · MS Excel · Active Listening · Problem Solving
- Handled around 40 walk-in customer queries a day during a six-month part-time role at a mobile phone store
- Explained plans and offers in English and Hindi and resolved billing questions at the counter
- Completed a customer service certificate course and a timed typing test at 48 WPM with 97% accuracy
- Ran registrations for a 300-person college fest, answering participant queries by phone and email
What to get right
- Put the channel in the headline — voice or chat. The two are posted as separate roles, and a resume that names neither makes the recruiter decide for you.
- For a work-from-home role, add one line on your setup: broadband speed, power backup, your own device and a quiet space. Write only what you actually have.
- List languages with honest levels. The language assessment checks them directly.
- Turn any customer-facing work into a number — queries a day, customers served, hours a week. Freshers who do this stand out from those who list adjectives.
- Keep it to one page and one column. Customer service roles are screened quickly and in volume.
Terms that appear in Teleperformance entry-level postings
Use the ones that are genuinely true of you, inside your own bullets rather than as a keyword list.
Common questions
Does Teleperformance hire freshers?
Yes. Recent postings for the Customer Service Associate role invite graduates, including recent batches, and some voice roles also consider undergraduates who have work experience. Eligibility changes by process and location, so read the eligibility line of the specific posting before you apply.
Should I apply for voice or chat?
Apply for the one your strongest evidence supports. Spoken English and extra languages favour voice; fast, accurate typing and clean written English favour chat. Say which in your headline so the resume is routed to the right process.
What should a work-from-home resume include?
The same resume, plus one honest line on your setup — internet speed, power backup, your own device and a quiet workspace. Remote roles check this before onboarding, and answering it on the page saves a round of questions.
How do I describe customer service experience from outside a BPO?
Name the setting and give it a number: a retail counter, a front desk, a family business, a college event. "Handled around 40 customer queries a day" is evidence; "good communication skills" is not.
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