Infosys BPM Interview Questions for Freshers (with Sample Answers)
Infosys BPM is the business process management arm of Infosys. It hires freshers for roles such as process associate and customer service associate in finance and accounts, back office and voice processes. This page covers how the rounds usually run, the questions asked, answers you can adapt and what to carry. Rounds vary by role, city and year.
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How the interview usually runs
Candidates commonly describe an online or written test with aptitude, reasoning and English, followed by an HR round and an operations or technical round. Finance and accounts roles add accounting basics; voice roles add a communication assessment.
HR questions and answers
Short, specific answers work best.
| Question | How to answer |
|---|---|
| Tell me about yourself. | Education, one or two skills that fit the process (accuracy, Excel, communication), and why this role. Under a minute. |
| Why Infosys BPM? | Part of a large, well-known company, with structured training and clear processes; mention the role you applied for. |
| What is the difference between BPO and BPM? | BPO usually means outsourcing a task; BPM is about managing and improving the whole business process, often with technology. |
| Are you open to night shifts and relocation? | Answer honestly; ask about shift timings and transport. |
| How do you handle repetitive work without mistakes? | Follow the checklist, check before submitting and ask when unsure; accuracy matters more than speed. |
Finance and accounts basics
For F&A process associate roles, expect simple accounting questions.
| Question | Short answer |
|---|---|
| What are debit and credit? | In double entry, every transaction has a debit and an equal credit. Assets and expenses increase with debits; liabilities, income and equity with credits. |
| What is accounts payable? | Money the company owes to suppliers for goods or services received. |
| What is accounts receivable? | Money customers owe the company for sales on credit. |
| What is a bank reconciliation? | Matching the company’s cash book with the bank statement and explaining the differences. |
| What is GST? | India’s goods and services tax on supply of goods and services, with input tax credit for tax paid on purchases. |
Offers and fees
Confirm offers through Infosys BPM’s official careers site. A genuine employer never asks for a fee to interview or join.
Before the interview
Carry
- Two printed copies of a one-page resume
- Marksheets and degree certificate (originals to show)
- Aadhaar and PAN
- Two passport-size photos
Revise
- A one-minute introduction
- Percentages, ratios and basic reasoning
- English grammar and reading
- Debit, credit, payables, receivables and reconciliation for F&A roles
CVCrisp Jobs: new job postings every morning in one locked Google Sheet, each with a link to apply on the employer's own page. Get the sheet in our WhatsApp community.
Join on WhatsAppHow the job sheet worksNo job or interview guarantee. We never ask for a fee to get you selected.
Common questions
What is the Infosys BPM interview process for freshers?
Candidates commonly describe an aptitude and English test, an HR round and an operations or technical round. F&A roles include accounting basics; voice roles include a communication check.
What questions are asked for an Infosys BPM process associate?
Tell me about yourself, why Infosys BPM, shift availability, accuracy in repetitive work and, for F&A roles, debit and credit, payables, receivables and reconciliation.
Is Infosys BPM the same as Infosys?
Infosys BPM is the business process management arm of the Infosys group. Its hiring and roles differ from Infosys IT roles.
Where can I see new openings every morning?
CVCrisp Jobs shares a daily job sheet in its WhatsApp community, with the role, employer, city, date and an apply link for each posting. There is no job guarantee; the employer decides.
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